System Administration and IT Infrastructure Services Free Download

GET System Administration and IT Infrastructure Services Free Download

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You’ll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

By the end of this course you’ll be able to:
● utilize best practices for choosing hardware, vendors, and services for your organization
● understand how the most common infrastructure services that keep an organization
running work, and how to manage infrastructure servers
● understand how to make the most of the cloud for your organization
● manage an organization’s computers and users using the directory services, Active
Directory, and OpenLDAP
● choose and manage the tools that your organization will use
● backup your organization’s data and know how to recover your IT infrastructure in the case of
a disaster
● utilize systems administration knowledge to plan and improve processes for IT environments


  • Directory Service
  • Lightweight Directory Access Protocol (LDAP)
  • Backup

What you will learn from this course

Week 1: What is System Administration?

Welcome to the System Administration course of the IT Support Professional Certificate! In the first week of this course, we will cover the basics of system administration. We’ll cover organizational policies, IT infrastructure services, user and hardware provisioning, routine maintenance, troubleshooting, and managing potential issues. By the end of this module, you will understand the roles and responsibilities of a System Administrator. So let’s get started!

  • Course Introduction
  • What is Systems Administration?
  • Servers Revisited
  • The Cloud
  • Organizational Policies
  • IT Infrastructure Services
  • User and Hardware Provisioning
  • Routine Maintenance
  • Vendors
  • Troubleshooting and Managing Issues
  • In Case of Fire, Break Glass
  • Dion Michelle Obama Story
  • With Great Power Comes Great Responsibility
  • Never Test in Production
  • Assessing Risk
  • Fixing Things the Right Way
  • Navigating Coursera
  • Program Surveys
  • How to Use Discussion Forums
  • Get to Know Your Classmates
  • Supplemental Reading on KVM switch
  • Recording Your Actions
  • What is System Administration?
  • Systems Administration Tasks
  • What is System Administration?

Week 2: Network and Infrastructure Services

In the second week of this course, we’ll learn about network and infrastructure services. We will cover what IT infrastructure services are and what their role is in system administration. We’ll also learn about server operating systems, virtualization, network services, DNS for web services, and how to troubleshoot network services. By the end of this module, you will know the most common IT infrastructure services you’ll encounter when handling system administration tasks.

  • What are IT Infrastructure Services?56s
  • The Role of IT Infrastructure Services in SysAdmin56s
  • Types of IT Infrastructure Services6m
  • How do Qwiklabs Work?
  • Heather: First Tech Job
  • Server Operating Systems
  • Virtualization
  • Remote Access Revisited
  • FTP, SFTP, and TFTP
  • NTP
  • Network Support Services Revisited
  • DNS1m
  • DNS for Web Servers
  • DNS for Internal Networks
  • DHCP
  • Unable to Resolve a Hostname or Domain Name
  • What do Services Look Like in Action
  • Managing Services in Linux
  • Managing Services in Windows
  • Configuring Services in Linux
  • Configuring Services in Windows
  • Configuring DNS with Dnsmasq
  • Configuring DHCP with Dnsmasq
  • Supplemental Reading for IT Infrastructure Services
  • Supplemental Reading for Server Operating Systems
  • Supplemental Reading for Remote Access and SSH
  • Supplemental Reading for FTP Clients
  • Supplemental Reading for BIND/PowerDNS
  • Supplemental Reading for DNS and DHCP
  • Intro to IT Infrastructure Services
  • Physical Infrastructure Services
  • Network Services
  • Network Services
  • Qwiklabs: Service Management in Linux
  • Qwiklabs: Service Management in Windows
  • Qwiklabs: Getting familiar with DNS and DHCP

Week 3: Software and Platform Services

In the third week of this course, we’ll explore software and platform services. We’ll cover what types of software and platform services you may encounter in a tech role and how to manage them. We’ll learn how to configure email services, security services, file services, print services, and platform services. We’ll explore ways to troubleshoot platform services and common issues to look out for. By the end of this module, you’ll understand how to setup and manage the IT infrastructure services to help a business stay productive, keep information secure, and deliver applications to its users.

  • Module Introduction
  • Configuring Communication Services
  • Configuring Email Services
  • Configuring User Productivity Services
  • Configuring Security Services
  • Heather Managing Self Doubt
  • What are file services?
  • Network File Storage
  • Mobile Synchronization
  • Configuring Print Services
  • Web Servers Revisited
  • What is a database server?
  • Is the website down?
  • Cloud Concepts
  • Typical Cloud Infrastructure Setups
  • When and How to Choose Cloud
  • Supplemental Reading for Chat Communication Services
  • Supplemental Reading for Email Services
  • Supplemental Reading for File Services
  • Supplemental Reading for Network File Storage
  • Supplemental Readings for Mobile Synchronization
  • Supplemental Reading for Print Services
  • Supplemental Reading for Web Servers (Revisited)
  • Supplemental Reading for Database Admin Jobs
  • Supplemental Reading for Troubleshooting with Developer Tools
  • Managing Cloud Resources
  • Software Services
  • File, Print, and Platform Services
  • Qwiklabs: Managing websites with Apache2
  • Troubleshooting Platform Services
  • Software and Platform Services

Week 4: Directory Services

In the fourth week of this course, we’ll learn about directory services. Specifically, we’ll cover how two of the most popular directory services, Active Directory and OpenLDAP, work in action. We’ll explore the concept of centralized management and how this can help SysAdmins maintain and support all the different parts of an IT infrastructure. By the end of this module, you will know how to add users, passwords, and use group policies in Active Directory and OpenLDAP.

  • Module Introduction50s
  • What is a directory server?4m
  • Implementing Directory Services
  • What is centralized management?
  • What is LDAP?
  • What is LDAP Authentication?
  • Heather Overcoming Obstacles
  • What is Active Directory?
  • Managing Active Directory
  • Managing Active Directory Users and Groups
  • Managing Active Directory User Passwords
  • Joining an Active Directory Domain
  • What is Group Policy?
  • Group Policy Creation and Editing
  • Group Policy Inheritance and Precedence
  • Group Policy Troubleshooting
  • Mobile Device Management (MDM)
  • What is OpenLDAP?
  • Managing OpenLDAP
  • Supplemental Reading for Centralized Management
  • Supplemental Reading for LDAP
  • Supplemental Reading for Kerberos
  • Supplemental Reading for Active Directory
  • Supplemental Reading for Group Security Principles
  • Supplemental Reading for EFS Features
  • Supplemental Reading for DFL & FFL
  • Supplemental Reading for Group Policy Troubleshooting
  • Supplemental Readings for Mobile Device Management (MDM)
  • Supplemental Reading for OpenLDAP
  • Supplemental Reading for Managing OpenLDAP
  • Introduction to Directory Services
  • Qwiklabs: Using Active Directory
  • Centralized Management and LDAP
  • Active Directory
  • Directory Services

Week 5: Data Recovery & Backups

In the fifth week of this course, we’ll learn about data recovery and backups. In any tech role, it’s important to know how to backup and recover data — it’s even more important for system administration. We will also learn about common corporate practices like designing a disaster recovery plan and writing post-mortem documentation. By the end of this module, you’ll know the tradeoffs between on-site and off-site backups, understand the value and importance of backup and recovery testing, know different options for data backup (as well as the risks) and understand the purpose and contents of a disaster recovery plan.

  • Module Introduction
  • What is Data Recovery?
  • Backing Up Your Data
  • Backup Solutions
  • Job transition
  • Testing Backups
  • Types of Backup
  • User Backups
  • What’s a Disaster Recovery Plan?
  • Designing a Disaster Recovery Plan
  • What’s a post-mortem?
  • Writing a Post-Mortem
  • Interview Role Play: Sys Admin
  • Supplemental Reading for GitLabs Data Recovery
  • Supplemental Reading for Backup Solutions
  • Supplemental Reading for RAID Levels
  • Planning for Data Recovery
  • Disaster Recovery Plans
  • Post-Mortems
  • Data Recovery & Backups

Week 6: Final Project

Congratulations, you’ve made it to the final week in the course! The last week of this course is dedicated to the final project. For the final project, you will apply all the skills you’ve learned in this course by providing systems administration consultation. You will assess the IT infrastructure of three fictitious (but very real-life based!) companies and provide recommendations and advice about how to support their IT infrastructure. By the end of this project, you will demonstrate the skills and problem-solving techniques of a SysAdmin. Good luck!

  • Final Project Introduction
  • Alex passion & success
  • Congratulations!
  • System Administration Consultation

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System Administration and IT Infrastructure Services

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